CURRENT OPENINGS | Account Supervisor

Account Supervisor

Remote with possibility of working in one of our offices in the future

At VITRO, We Steal Share. We aren’t an agency as much as we are a gang of thieves. We’ve been helping our clients grow for over 28 years. We change consumer perceptions, change customer behavior, and change culture at large. Because, by doing so, we change our clients’ businesses and their place in the market.

We’re are VITRO with offices in San Diego, Austin and Atlanta. We believe in having fun, because perpetual optimism is a force multiplier. We believe in courage, because true creativity isn’t afraid to stand up and be counted. And we believe in integrity, because building trust creates high performing teams. And, while it’s possible to fail by yourself, success requires teamwork.

Our Account Service Team is responsible for maintaining the relationship between the agency and the client. Account Services are the liaison between the client and the creative team to ensure the client’s needs and goals are being met on every project. An Account Supervisor’s role is to lead and mentor junior Account members as well as earn and keep our client’s respect and confidence; while maintaining a clear perspective of the long-term view of the business and drive of a project.

Core Skill Set/Responsibilities:


  • Solid understanding of client’s business, major consumer segments, and competitive set
  • Helps drive marketing and creative strategies based on relevant consumer insight and business insight
  • Leads insightful and actionable creative and project briefs
  • Represents the agency in effectively communicating and selling the agency points of view and recommendations


  • Independently manages creative projects from briefing to execution
  • Has thorough knowledge of production processes and can supervise digital, print and television shoots, recording sessions, editing sessions, and post production
  • Demonstrates the ability to read a situation and react appropriately to solve problems and issues
  • Demonstrates flexibility in both client and internal situations
  • Effectively delegates to direct reports while ensuring quality work and ultimate responsibility of all projects and tasks


  • Partners with clients in a positive, professional and constructive manner
  • Understands and articulates client business strategies and insights and leverages this to contribute new creative and business insights that help move the business forward
  • Effectively sells agency strategies, creative and points of view
  • Recognizes new revenue opportunities and works to implement them


  • An energetic and passionate presenter
  • Creates a logical structure, clear storyline, and conclusion in all written documents
  • Strong listening skills to digest and process and guide strategy and problem resolution


  • Advises, motivates, and mentors direct reports
  • Acts as a resource for agency management and colleagues
  • Allocates time regularly to assess and evaluate the work quality and of direct reports

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.